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Returns Policy

If for any reason you are not satisfied with your order, you have the option of returning the unopened item(s) in their original condition within 14 days of purchase for a full refund.

MEMI will not provide a refund for any products that have been opened, due to strict health and safety regulations. All packaging and tamper resistant seals must be intact. If for any reason your returned item has been opened, the product will be automatically deemed unfit for resale and will not be accepted for a refund.


Listed below, are instructions that will assist you to process a return as quickly as possible:

1. Contact us using this form, including your order number, the product(s) you wish to return and your reason for returning them.

2. You will receive a reply with instructions on how to return your items(s), along with a pre-paid returns label which will be attached. .

3. After you receive your pre-paid returns label, please re-package your item(s) in suitable packaging and enclose your dispatch receipt within. Ensure the package is secure and attach your returns label to the front of the package.

4. Please drop your parcel at your closet Royal Mail Post Office and obtain proof of postage, should you have to make a claim for the parcel going missing.


Contact Us

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MEMI Customer Service is available to provide assistance with any questions you may have by:


09:00 – 17:30
+44 (0) 133 833 5488