Question Time!


If you wish to track your order, please open your confirmation email and follow the tracking link included. The link will provide information on your order’s status and the dispatch date.

If you wish to return any unopened item, please click HERE to read MEMI returns policy.

Please allow 10 working days for your returned package to be received at MEMI HQ, processed and your refund amount confirmed. An email will be sent confirming the details above.
After receiving your email, please allow 2-5 working days for the returned payment to clear.

If the unlikely event of not receiving you full order occurs, please email help@memimakeup.com including your order number, or call 01138835488 for a MEMI representative to assist you.

We are sorry to hear that your item arrived damaged, please click HERE to read MEMI damaged item policy

If the unlikely event of your order getting lost occurs, please contact help@memimakeup.com Including your order number, or call 01138835488 for a MEMI representative to assist you.

We accept all mainstream debit and credit cards (Visa, Visa Debt, MasterCard and American express) as well as PayPal. If your transaction is having difficulty processing, please email help@memimakeup.com or call 01138835488.

If you wish to change or cancel your order, please email customercare@memimakeup.com or call 01138835488 for a MEMI team member to assist you.

No, MEMI never have and never will test our ingredients or finished products on animals. MEMI is a proud member of PETA beauty without bunnies and seeks to eliminate all testing of animals in the beauty industry. To find more information regarding MEMI and our membership with PETA please click here.

MEMI offer a selection of makeup and makeup tools that are vegan certified. Included in the product descriptions is a section highlighting if your chosen product is vegan certified.

If we have not answered your question, please email customercare@memimakeup.com or call 01138835488 for a MEMI team member to assist you.